🐾 1. When will I receive my order?
We process and ship all regular products within 7–14 business days.For custom or handmade items, please allow around 30 days — each piece is crafted with care and love ❤️.If you’d like a more accurate estimate, feel free to contact us anytime!
🎁 2. Can I change or cancel my order after purchase?
Absolutely — we understand plans can change 💭If your order hasn’t shipped yet, contact us within 24 hours of purchase, and we’ll help you update it.Once shipped, changes can’t be made, but we’ll still do our best to assist you.
📦 3. Where does Pawrapal ship to?
Currently, Pawrapal ships only within the United States. This ensures reliable delivery and the best experience for you and your pet.
💌 4. What if my package arrives damaged or incorrect?
Oh no! 😿 That’s not the Pawrapal experience we want you to have.Please email us within 7 days of receiving your order and include clear photos.We’ll arrange a replacement or refund right away — no stress, no hassle.
🧸 5. How should I clean or maintain Pawrapal toys?
Our toys are durable but appreciate gentle care 🧼💧
• For non-electronic toys, use mild soap and water, then air dry.
• For toys with electronic components, avoid soaking or washing directly with water.Instead, gently wipe the surface with a soft, slightly damp cloth to keep it clean and safe.Avoid harsh chemicals — your furry friend (and the planet 🌎) will thank you!
⚡ 6. Can I add or remove electronic parts inside the toys?
We recommend not modifying the internal components yourself ⚙️❌All electronic parts are tested for pet safety.If you wish to customize or adjust a toy, please contact our team first — we’ll guide you with safe and creative options!
💳 7. What payment methods do you accept?
We currently accept Visa, Apple Pay 🍎, and PayPal 💳.All payments are securely processed to keep your information safe and private.
🛍️ 8. Do you offer returns or refunds?
Of course! We want you — and your pet — to be 100% happy 🐕💖If you’re not satisfied, contact us within 14 days of receiving your order, and we’ll arrange a smooth return or refund.
🌈 9. What makes Pawrapal different from other pet brands?
Every product we design celebrates the bond between you and your pet — through quality, safety, and joy.We believe that every small act of care can help build a softer, kinder world 🐾✨.
🐶 10. Does Pawrapal support animal welfare?
Yes! A portion of our profits goes toward supporting local animal rescue and welfare organizations ❤️.Because every paw deserves love and protection.
💬 11. How can I contact Pawrapal?
We’re always here for you 💌Reach out to us at hanyusu741@gmail.com,or send us a message directly through our website chat.
We reply to all messages within 24 hours (often even faster 🚀).
📸 12.How can I customize my product with my pet’s photo or design?
If you’d like to order a personalized item (such as custom pet portraits, name tags, or memorial keepsakes), please email your pet’s photo and customization details to 📩 hanyusu741@gmail.com.Our design team will review your request and confirm everything before production to make sure it looks perfect.
🐱 13.Can I include more than one pet in my custom design?
Yes! We can include multiple pets in one design or product — just send us clear photos of each pet and tell us how you’d like them arranged. Our designers will handle the rest with love and precision.
🌟 14.What photo format or quality should I send?
Please send high-resolution photos (JPG or PNG format preferred) where your pet’s face and features are clearly visible. Bright, natural lighting works best! If the photo isn’t clear enough, our team will contact you for a better version before production.